FAQs
Use the "What's My Size" tool on our product pages or refer to our size charts here. If you’re unsure which size to order, we recommend selecting your usual size. Free exchanges are available if you need to size up or down.
Fit of Our Pants
Most customers find our pants true to size. For the best fit, refer to your natural waistline measurements. Our pants are designed to provide a snug, fitted feel that holds you in all the right places.
Where Our Clothing is Made
Our clothing is primarily made in North America with imported fabrics. Items made overseas are produced in certified socially compliant factories.
Petite Sizes
If you're looking for petite sizing, we recommend exploring our Petite-Friendly collection, featuring pants with shorter inseams and tops with a more tailored fit for smaller frames.
Tall Sizes
We offer a selection of our core pants in tall inseams. Explore our Tall Pant offerings here.
Earn points on every purchase from FranneGolde.com. Every 100 points equals $5 off an order. See the full rewards breakdown here.
Redeeming Points
Redeem up to 800 points per order using the dropdown at checkout. Ensure you're logged in for your rewards to appear.
Free Shipping for Rewards Members
Free shipping perks are automatically applied when you're logged in. Shipping benefits vary by reward tier, so keep earning to unlock more.
Using Rewards Points
- Combinable with Promotions: Rewards points can be used with certain site-wide or product-specific promotions.
- Not Combinable With:
- Welcome discounts for new customers
- Shopping cart discounts automatically applied at checkout
- One-time use promotional codes, including special event offers
Points expire one year after they’re earned, giving you plenty of time to find your next favorite style.
Pre-Orders
Rewards points cannot be used on pre-orders as these are processed separately by our partner, Purple Dot.
If you haven't received a confirmation email, check your junk or spam folder. If it’s not there, contact our Customer Service team, and we’ll confirm your order.
Domestic ground orders ship within 3 business days and typically arrive within 2–6 business days. Weather or carrier delays may extend this to 7–10 business days. You'll receive tracking information via email once your order ships. If your order hasn’t arrived within 10 business days, contact us for assistance.
U.S. shipping is free on orders with a subtotal of $175 or more. FG Rewards members may qualify for lower free shipping thresholds. Learn more about our rewards program here.
Expedited shipping options are available during checkout. Orders placed by noon Pacific Time on business days ship the same day. Orders placed over weekends or holidays ship the next business day. Note: Expedited shipping is not available for PO boxes.
We ship domestic orders via USPS First Class, FedEx Ground, or DHL Ground, depending on package size and weight. International orders ship via FedEx or USPS International.
Package Delivery
If you’ve received a delivery confirmation but can’t find your package, it may have been marked as delivered early. Check common areas like your porch, mailbox, or with neighbors. If it still doesn’t appear after 24 hours, contact us within 45 days of placing your order, and we’ll assist. You can also use your tracking number to file a claim with the carrier.
If your shipment hasn’t arrived within 10 business days, notify us within 45 days of placing your order. We’ll work with you to resolve the issue.
- Refund: Return within 30 days of delivery.
- Exchange/Store Credit: Return within 45 days of delivery.
- Sale Items:
- Exchange Only: Eligible for exchange or store credit within 45 days of delivery.
- Final Sale: Not eligible for return or exchange.
Items must be in new condition, with hangtags attached (unworn, unwashed, unsoiled). Returns and exchanges are subject to Customer Service approval.
Check your return status with the carrier’s tracking number. Returns are processed within 5 business days of receipt, and refunds may take a few days to appear. Contact your bank if the refund does not show up. We are not responsible for lost return packages; please file a claim with the carrier.
Refunds are subject to a return shipping fee but exchanges are free. Start your return or exchange here. For assistance, contact us.
Product Defects
For defects or unusual wear, please contact us within 18 months of purchase, as we are unable to address issues beyond this timeframe.
Orders From Other Retailers
Follow the return instructions provided by the retailer where made your purchased (eg. Amazon, Curateur)
Need Help?
Only one discount code can be applied per order.
Price adjustments
Purple Dot ensures legal compliance with pre-ordering and guarantees that your order will ship or you'll receive a refund. Your funds are held until shipment, and any delays are communicated immediately.
- If you need to modify a pre-order, simply cancel your existing order and place a new one with the correct details. Unfortunately, changes can't be made to pre-orders once they've been submitted.
- Reward points cannot be redeemed for pre-orders through Purple Dot.
- Store gift cards can only be used for in-stock items and are not accepted for pre-orders
The FG Outlet is our way of bringing you fantastic products at incredible prices. The pieces featured on our Outlet site may be extra stock, retiring styles, or factory seconds—but all of them are as chic as they are easy on your wallet.
FG Rewards are earned and redeemed on purchases from our main website. FG Outlet items are already highly discounted to give you the very best deals.
The Outlet is a separate store from our main website and is already highly discounted to offer you the very best deals. Gift cards and promo codes apply to valid orders placed on frannegolde.com.
Outlet orders ship twice weekly on Tuesdays and Thursdays. Most Outlet orders ship within 7 business days, and you'll receive an email with tracking details once your order ships.
We offer three flat US shipping rates based on the size of your order:
· Small orders: $5.99
· Medium orders: $9.99
· Large orders: $11.99
Please note, FG Rewards member shipping benefits don’t apply on the FG Outlet site.
Not yet, but keep an eye out for updated options in the future.
The FG Outlet currently ships to the US and Canada, with more countries to come.
Outlet items are highly discounted and therefore sold as-is and final sale. If you don’t love an item, we encourage you to pass it on.
You can easily unsubscribe from our email list by entering your email address here.
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Please note: This is not the text thread to send "STOP", that text thread can be found in you message app.
Use the "What's My Size" tool on our product pages or refer to our size charts here. If you’re unsure which size to order, we recommend selecting your usual size. Free exchanges are available if you need to size up or down