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Franne Golde Help Desk logo

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All articles

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Product, Fit & Fabric

Petite SizesIf you're looking for petite sizing, we recommend exploring our Petite-Friendly collection, featuring pants with shorter inseams and tops with a more tailored fit for smaller frames. Tall SizesWe offer a selection of our core pants in tal

Loyalty Rewards

Signing Up for FG RewardsSign up easily by filling out the form here.Earning RewardsEarn points on every purchase from FranneGolde.com. Every 100 points equals $5 off an order. See the full rewards breakdown here.Redeeming PointsRedeem up to 800 poin

Ordering

Order ConfirmationIf you haven't received a confirmation email, check your junk or spam folder. If it’s not there, contact our Customer Service team, and we’ll confirm your order.Changing or Canceling an OrderItems cannot be added to an existing orde

Shipping Policy

This confirmation email is automatically sent when the carrier marks your package as delivered. Unfortunately, we don’t have any more information about the delivery than you do.If your package is missing, we first suggest that you check to see if the

Our Return Policy

We will gladly accept full-price items purchased from FranneGolde.com for refund within 30 days of delivery.

Discount Policy

Discount codes are redeemable on full-price products unless otherwise stated. Some codes may be limited to specific collections. Only one eligible code can be used per order. If you couldn’t apply your discount code, we can help! As long as the offer

Pre-Ordering

International orders

International orders typically ship out within 3 business days. Delivery varies by location and may be delayed by customs procedures. Use the tracking information in your shipment confirmation email for updates, and contact the carrier for further de

What is the Franne Golde Outlet?

The FG Outlet is our way of bringing you fantastic products at incredible prices. The pieces featured on our Outlet site may be extra stock, retiring styles, or factory seconds—but all of them are as chic as they are easy on your wallet. FG Rewards a

Unsubscribing from Email/SMS Updates

Of course! We hate to see you go, but you can remove yourself from our email list here.

Finding your size

Use the "What's My Size" tool on our product pages or refer to our size charts here. If you’re unsure which size to order, we recommend selecting your usual size. Free exchanges are available if you need to size up or down