We will gladly refund or exchange full-price items within 30 days of delivery.

We will gladly accept returns of full-price items purchased from FranneGolde.com for...<ul><li style="font-size: 16px;">Return for refund: within 30 days of delivery</li><li style="font-size: 16px;">Exchange: within 45 days of delivery</li><li style="font-size: 16px;">Return for store credit: within 45 days of delivery</li></ul>Sale items marked Exchange Only are eligible to exchange or return for store credit within 45 days of delivery.<span style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Sale items marked Final Sale&#xA0;are not eligible for return or exchange.All returned items must be in new condition with hangtags still attached. &quot;New condition&quot; means that the item is unworn, unwashed, and unsoiled (e.g., free from odor, perfume, pet hair, or make-up). <span style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">All returns and exchanges are subject to approval by our Customer Service team.Please note that returns for refund are subject to a return shipping fee. International customers are responsible for return postage.&#xA0;<h3 id="click-here-to-start-your-return-or-exchange"><a href="http://returns.frannegolde.com" rel="noopener noreferrer" target="_blank">Click here to start your return or exchange.</a></h3>If you need any assistance, or if you did not order directly through FranneGolde.com, please <a href="https://frannegolde.gorgias.help/en-US/contact-us-31212" rel="noopener noreferrer" target="_blank">contact us</a>.-Checking Your Return &amp; Refund StatusIf you have not received your refund, please first check the delivery status of your return package by using the carrier&#x2019;s tracking number. Most returns are processed within 5 business days of reaching our receiving center.Refunds may take a few days to post to your card or bank account. If we have issued your refund but you do not see it on your statement, please contact your financial institution for an update.Please note that we are not responsible for lost return packages. If your return was lost in transit, you can contact the shipping carrier to file a claim.

What is your return policy?

We make returns and exchanges easy! Start the process through our returns portal here.

We partner with ReturnLogic and Happy Returns to offer box-free, printer-free, and sustainable returns. <a href="http://returns.frannegolde.com" rel="noopener noreferrer" target="_blank">Start the process online</a> and select the items you want to return or exchange. Our system will identify an in-person Return Bar near you where you can use a QR code to complete your drop-off in less than a minute.You can also use our returns system to send your items back by mail. Whichever option you prefer, start the process <a href="http://returns.frannegolde.com" rel="noopener noreferrer" target="_blank">here</a>.

How do I return/exchange an item?

The refund window for all eligible orders ends 30 days after purchase. Please contact us if there are special circumstances regarding your return.

The refund window for all eligible orders ends 30 days after purchase. Please <a href="https://frannegolde.gorgias.help/en-US/contact-us-31212">contact us</a> if there are special circumstances regarding your return.

It’s been more than 30 days since I made my purchase. Can I still return an item?

Some sale items are eligible for exchange or return for store credit, as noted on the product page at time of purchase. Final sale items cannot be returned or exchanged. Please visit our returns portal to see options for your order.

Some sale items are eligible for exchange or return for store credit, as noted on the product page at time of purchase. Final sale items cannot be returned or exchanged. Please visit our <a href="https://frannegolde.happyreturns.com/" rel="noopener noreferrer" target="_blank">returns portal</a> to see options for your order.

Can I return an item if I got it on sale?

Most refunds are processed within 3–5 business days of reaching us, and you will receive email confirmation when your refund is issued. Please note that your bank or credit card company may take additional time to post the credit to your account.

Most refunds are processed within 3&#x2013;5 business days of reaching us, and you will receive email confirmation when your refund is issued. Please note that your bank or credit card company may take additional time to post the credit to your account.

When will I get my refund?

Please contact us if you experience unusual wear or defect within 18 months of purchase.

Please <a href="https://frannegolde.gorgias.help/en-US/contact">contact us</a> if you experience unusual wear or defect within 18 months of purchase.

What if I have a problem with my item?

If you ordered through another site, please follow their instructions to initiate a return or exchange. If you need additional support, please write us at help@frannegolde.com

If you ordered through another site, please follow their instructions to initiate a return or exchange.<ul><li style="font-size: 16px;"><a href="mailto:concierge@curateur.com">Contact Curateur support</a></li><li style="font-size: 16px; font-weight: bold;"><a href="https://www.amazon.com/gp/help/customer/display.html?nodeId=G6E3B2E8QPHQ88KF" rel="noopener noreferrer" target="_blank">Amazon returns</a></li></ul>If you need additional support, please write us at <a href="mailto:help@frannegolde.com">help@frannegolde.com</a>

What if I ordered from another site?

We offer free exchanges on Good Morning America orders within 30 days of shipment. To receive your free exchange shipping label, write to help@frannegolde.com. When returning your item, please include your packing slip and note the exchange size or c

We offer free exchanges on Good Morning America orders within 30 days of shipment. To receive your free exchange shipping label, write to <a data-fr-linked="true" href="mailto:help@frannegolde.com">help@frannegolde.com</a>. When returning your item, please include your packing slip and note the exchange size or color you prefer.Returns for refund are accepted when postmarked within 30 days of order shipment. Customers are responsible for shipping costs of items returned for refund. Please use a traceable carrier as we are not liable for lost, stolen, or damaged packages. Please include your packing slip with a note that you would like a refund to your payment method.All returns and exchanges must be unworn, unwashed, unaltered, and free from odor and dirt. All labels and hangtags must be attached. Returns will not be accepted outside policy window and are subject to approval by our Customer Service team. Original shipping fees will not be refunded.Mail all returns for refund to:Franne Golde Returns 3235 N San Fernando Rd Building 3 Los Angeles CA, 90065Return and exchange requests are processed Monday through Friday except on major holidays. Refunds will be issued to your original payment method. Shipping fees are nonrefundable. Please allow up to 15 business days for processing once your return is received. You will be notified via email once we&#x2019;ve processed your return. Most banks and financial institutions will reflect the credit on your account within 3&#x2013;5 business days; please contact your bank or financial institution for more information on when your refund will be posted.

How do I return/exchange an item purchased from GMA?

Can't find what you need? Send us an email; we'll be happy to help.

Our team is available Monday–Friday from 8 AM–4 PM Pacific Time. (Please note, we're closed on major holidays.)

Our Return Policy

Product, Fit & Fabric

FranneGolde.com

Help Desk Home

Returns & Exchanges

Franne Golde Help Desk

Not a perfect fit? Here's what you need to know about sending it back.