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Our Return Policy

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Franne Golde Help Desk

<h3 id="if-you-cant-find-what-youre-looking-for-were-here-to-help">If you can&apos;t find what you&#x2019;re looking for, we&apos;re here to help!</h3>Email:&#xA0;<a data-fr-linked="true" href="mailto:help@frannegolde.com">help@frannegolde.com</a> Text:&#xA0;(424) 347-6650 Call:&#xA0;(424) 344-1158Our office is open Monday&#x2013;Friday from 8 AM&#x2013;4 PM Pacific Time, except on major holidays.For press inquiries, email <a data-fr-linked="true" href="mailto:press@frannegolde.com">press@frannegolde.com</a>. All other publicity, email&#xA0;<a href="mailto:pr@frannegolde.com">pr@frannegolde.com</a>.

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Policies & Assistance

Shipping Information

Size Charts

Price Adjustments

What is your discount policy?

Can I unsubscribe from email/SMS updates?

Influencers & Content Creators

What is your return policy?

How do I return/exchange an item?

It’s been more than 30 days since I made my purchase. Can I still return an item?

Can I return an item if I got it on sale?

When will I get my refund?

What if I have a problem with my item?

What if I ordered from another site?

How do I return/exchange an item purchased from GMA?

How do I find my size?

Do your pants run large or small?

What is the difference between the Original Classic Magic pant and the All-Season Classic Magic pant?

Where is your clothing made?

Do you have a physical location I can visit?

I didn't get a confirmation email. Did my order go through?

Can I add an item to an existing order?

How do I change/cancel an order?

I couldn't enter my discount code. Can I still get the discount?

Can I use multiple discount codes on an order?

Ordering

I got an email saying my order was delivered but I can’t find it. Where is my package?

How do I get free shipping?

Can I request expedited shipping?

What mail service do you use?

When will I receive my order?

What if my shipment is lost?

Shipping

What is Route Green Package Protection?

How does Route work?

How does Route refund or reship my order?

When do I need to file my Route claim?

Route Shipping Insurance

How do I sign up for FG Rewards?

What rewards can I earn?

How do I redeem my points?

I'm a rewards member. How do I get free shipping?

Can I use a discount code with my rewards points?

When will my points expire?

Can I use reward points on pre-orders?

Rewards

Who handles my pre-order?

When do I pay for my pre-order?

Can I use reward points on my pre-order?

Can I use a gift card for my pre-order?

Pre-Orders

I'm not in the US. When will I receive my order?

Why was I charged a customs fee?

Can I return/exchange an item shipped internationally?

International Orders

What is the Franne Golde Outlet?

Why an Outlet?

Why don't I see my rewards on the Outlet site?

Can I use a gift card/promo code on Outlet orders?

When will my Outlet order ship?

How much is Outlet shipping?

Do you offer expedited shipping?

Do you ship Outlet orders internationally?

Can I return an item I bought from the Outlet?

FG Outlet

Who is your press contact?

Who can I contact about inviting Franne Golde to attend/sponsor my event?

Press & PR

Contact UsUpdated 6 months ago

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