We will gladly accept full-price items purchased from FranneGolde.com for refund within 30 days of delivery.

We will gladly accept returns of full-price items purchased from FranneGolde.com for...<ul><li style="font-size: 16px;">Return for refund: within 30 days of delivery</li><li style="font-size: 16px;">Exchange: within 45 days of delivery</li><li style="font-size: 16px;">Return for store credit: within 45 days of delivery</li></ul>Sale items marked Exchange Only are eligible to exchange or return for store credit within 45 days of delivery.<span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Sale items marked Final Sale&#xA0;are not eligible for return or exchange.All returned items must be in new condition with hangtags still attached. &quot;New condition&quot; means that the item is unworn, unwashed, and unsoiled (e.g., free from odor, perfume, pet hair, or make-up). <span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">All returns and exchanges are subject to approval by our Customer Service team.Please note that returns for refund are subject to a return shipping fee. International customers are responsible for return postage.&#xA0;<h3 id="click-here-to-start-your-return-or-exchange"><a href="http://returns.frannegolde.com" rel="noopener noreferrer" target="_blank">Click here to start your return or exchange.</a></h3>If you need any assistance, or if you did not order directly through FranneGolde.com, please <a href="https://frannegolde.gorgias.help/en-US/contact-us-31212" rel="noopener noreferrer" target="_blank">contact us</a>.-Checking Your Return &amp; Refund StatusIf you have not received your refund, please first check the delivery status of your return package by using the carrier&#x2019;s tracking number. Most returns are processed within 5 business days of reaching our receiving center.Refunds may take a few days to post to your card or bank account. If we have issued your refund but you do not see it on your statement, please contact your financial institution for an update.Please note that we are not responsible for lost return packages. If your return was lost in transit, you can contact the shipping carrier to file a claim.

Our Return Policy

We can't wait to get your order to you! Most orders ship within 3–5 business days. Delivery times vary based on location.

<h3 id="we-cant-wait-to-get-your-order-to-you-most-orders-ship-within-35-business-days-delivery-times-vary-based-on-location">We can&apos;t wait to get your order to you! Most orders ship within 3&#x2013;5 business days. Delivery times vary based on location.</h3>Need your order sooner? Expedited shipping options will appear on the final checkout screen. Expedited orders will ship same-day when received by noon Pacific Time on business days. (Please note: expedited shipping is not available for PO boxes.)Feel free to <a href="https://frannegolde.gorgias.help/en-US/contact-us-31212">contact us</a> with any questions.Please note, we are not responsible for any customs fees applied at time of international delivery.

Shipping Information

<h3 id="size-charts">Size Charts</h3>Trying to find your size? <a href="https://www.frannegolde.com/pages/sizing-chart-1">Our size charts can be found here.</a>If you&#x2019;re unsure, we recommend choosing the size you normally wear. We&#x2019;re happy to offer <a href="https://frannegolde.gorgias.help/en-US/our-return-policy-31206">free exchanges</a> if you need to size up or down!

Size Charts

If an item you purchased goes on sale for a lower price within 72 hours of your original purchase, we're happy to refund the difference upon request.

If an item you purchased goes on sale for a lower price within 72 hours of your original purchase, we&apos;re happy to refund the difference upon request. Your price adjustment request must be received while the applicable promotion is running.Please note that price adjustments apply to product-specific discounts, not to sitewide promotions.

Price Adjustments

General discount codes can be redeemed on full-price products, subject to individual promotion terms. Some discount codes are limited to specific styles or collections; see promotion terms for details.

General discount codes can be redeemed on full-price products, subject to individual promotion terms. Some discount codes are limited to specific styles or collections; see promotion terms for details.You may redeem up to one eligible code per order. FG Rewards points and bundle discounts are applied as discount codes and are not combinable with other promotions.Discount codes are applied during the checkout process. If you have any questions or need assistance redeeming your code, contact us at <a href="mailto:help@frannegolde.com">help@frannegolde.com</a>.Please note, Loren Hope jewelry products are not eligible for discounts or promotions.

What is your discount policy?

Of course! We hate to see you go, but you can remove yourself from our email list here.

Of course! We hate to see you go, but you can remove yourself from our email list by entering your email address <a href="https://manage.kmail-lists.com/subscriptions/unsubscribe?cy=N9ay4b" rel="noopener noreferrer" target="_blank">here</a>. To unsubscribe from SMS updates, simply reply STOP in the text thread at any time.

Can I unsubscribe from email/SMS updates?

We'd love to connect about collaborating with you!

We&apos;d love to connect about collaborating with you! Please send all inquiries to <a href="mailto:partner@frannegolde.com">partner@frannegolde.com</a>.

Influencers & Content Creators

If you can't find what you’re looking for, we're here to help!

<h3 id="if-you-cant-find-what-youre-looking-for-were-here-to-help">If you can&apos;t find what you&#x2019;re looking for, we&apos;re here to help!</h3>Email:&#xA0;<a data-fr-linked="true" href="mailto:help@frannegolde.com">help@frannegolde.com</a> Text:&#xA0;(424) 347-6650 Call:&#xA0;(424) 344-1158Our office is open Monday&#x2013;Friday from 8 AM&#x2013;4 PM Pacific Time, except on major holidays.For press inquiries, email <a data-fr-linked="true" href="mailto:press@frannegolde.com">press@frannegolde.com</a>. All other publicity, email&#xA0;<a href="mailto:pr@frannegolde.com">pr@frannegolde.com</a>.

Contact Us

Can't find what you need? Send us an email; we'll be happy to help.

Our team is available Monday–Friday from 8 AM–4 PM Pacific Time. (Please note, we're closed on major holidays.)

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Franne Golde Help Desk

Information on returns, exchanges, and more.

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