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FranneGolde.com

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Franne Golde Help Desk

<h3 id="we-cant-wait-to-get-your-order-to-you-orders-with-standard-ground-service-usually-ship-within-3-business-days-delivery-times-vary-based-on-location">We can&apos;t wait to get your order to you! Orders with standard ground service usually ship within 3 business days. Delivery times vary based on location.</h3>Need your order sooner? Expedited shipping options will appear on the final checkout screen. Expedited orders will ship same-day when received by noon Pacific Time on business days. (Please note: expedited shipping is not available for PO boxes.)Feel free to <a href="https://frannegolde.gorgias.help/en-US/contact-us-31212">contact us</a> with any questions.Please note, we are not responsible for any customs fees applied at time of international delivery.

We can't wait to get your order to you! Most orders ship within 3–5 business days. Delivery times vary based on location.

Shipping Information

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Price Adjustments

What is your discount policy?

Can I unsubscribe from email/SMS updates?

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What is your return policy?

How do I return/exchange an item?

It’s been more than 30 days since I made my purchase. Can I still return an item?

Can I return an item if I got it on sale?

When will I get my refund?

What if I have a problem with my item?

What if I ordered from another site?

How do I return/exchange an item purchased from GMA?

How do I find my size?

Do your pants run large or small?

Where is your clothing made?

Do you have a physical location I can visit?

I didn't get a confirmation email. Did my order go through?

Can I add an item to an existing order?

How do I change/cancel an order?

I couldn't enter my discount code. Can I still get the discount?

Can I use multiple discount codes on an order?

Ordering

I got an email saying my order was delivered but I can’t find it. Where is my package?

How do I get free shipping?

Can I request expedited shipping?

What mail service do you use?

When will I receive my order?

What if my shipment is lost?

Shipping

How do I sign up for FG Rewards?

What rewards can I earn?

How do I redeem my points?

I'm a rewards member. How do I get free shipping?

Can I use a discount code with my rewards points?

When will my points expire?

Can I use reward points on pre-orders?

Rewards

Who handles my pre-order?

When do I pay for my pre-order?

Can I use reward points on my pre-order?

Can I use a gift card for my pre-order?

Pre-Orders

I'm not in the US. When will I receive my order?

Why was I charged a customs fee?

Can I return an item shipped internationally?

International Orders

What is the Franne Golde Outlet?

Why an Outlet?

Why don't I see my rewards on the Outlet site?

Can I use a gift card/promo code on Outlet orders?

When will my Outlet order ship?

How much is Outlet shipping?

Do you offer expedited shipping?

Do you ship Outlet orders internationally?

Can I return an item I bought from the Outlet?

FG Outlet

Who is your press contact?

Who can I contact about inviting Franne Golde to attend/sponsor my event?

Press & PR

We can't wait to get your order to you! Orders with standard ground service usually ship within 3 business days. Delivery times vary based on location.

Shipping InformationUpdated 5 days ago

We can't wait to get your order to you! Orders with standard ground service usually ship within 3 business days. Delivery times vary based on location.