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Franne Golde Help Desk

We may have gone to your junk folder! If you can&#x2019;t find a confirmation email in your junk or spam folder, please <a href="https://frannegolde.gorgias.help/en-US/contact-us-31212">contact our Customer Service team</a>. We&#x2019;re happy to help confirm your order.

We may have gone to your junk folder! If you can’t find a confirmation email in your junk or spam folder, please contact our Customer Service team. We’re happy to help confirm your order.

I didn't get a confirmation email. Did my order go through?

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What is your return policy?

How do I return/exchange an item?

It’s been more than 30 days since I made my purchase. Can I still return an item?

Can I return an item if I got it on sale?

When will I get my refund?

What if I have a problem with my item?

What if I ordered from another site?

How do I return/exchange an item purchased from GMA?

How do I find my size?

Do your pants run large or small?

Where is your clothing made?

Do you have a physical location I can visit?

Can I add an item to an existing order?

How do I change/cancel an order?

I couldn't enter my discount code. Can I still get the discount?

Can I use multiple discount codes on an order?

I got an email saying my order was delivered but I can’t find it. Where is my package?

How do I get free shipping?

Can I request expedited shipping?

What mail service do you use?

When will I receive my order?

What if my shipment is lost?

Shipping

How do I sign up for FG Rewards?

What rewards can I earn?

How do I redeem my points?

I'm a rewards member. How do I get free shipping?

Can I use a discount code with my rewards points?

When will my points expire?

Can I use reward points on pre-orders?

Rewards

Who handles my pre-order?

When do I pay for my pre-order?

Can I use reward points on my pre-order?

Can I use a gift card for my pre-order?

Pre-Orders

I'm not in the US. When will I receive my order?

Why was I charged a customs fee?

Can I return an item shipped internationally?

International Orders

What is the Franne Golde Outlet?

Why an Outlet?

Why don't I see my rewards on the Outlet site?

Can I use a gift card/promo code on Outlet orders?

When will my Outlet order ship?

How much is Outlet shipping?

Do you offer expedited shipping?

Do you ship Outlet orders internationally?

Can I return an item I bought from the Outlet?

FG Outlet

Who is your press contact?

Who can I contact about inviting Franne Golde to attend/sponsor my event?

Press & PR

I didn't get a confirmation email. Did my order go through?Updated 6 days ago